Non-Emergency Transportation (NET) is a statewide program that provides transportation to Medicaid eligible consumers, to and from Medicaid reimbursable services/appointments. The program provides transportation services that are within the consumer’s community. In Clermont County, “community” includes Clermont, Hamilton and Brown Counties. If a medically necessary service is not available in the community, the consumer may contact ACFS to receive information on how that service may be provided through the NET program. Please contact us at clermont_pa_clerical@jfs.ohio.gov.
In Clermont County the NET service provider for “in community” transportation is the Clermont Transportation Connection, CTC. For information on how to schedule a NET ride, please see their web site: http://www.ctc.clermontcountyohio.gov/
In limited circumstances, the NET program may provide gas cards to Medicaid eligible consumers who are unable to utilize CTC for their transportation. This potential service is provided through a reimbursement process as established by ACFS. If you have questions regarding this component of the NET program in Clermont County, please contact us at clermont_pa_clerical@jfs.ohio.gov.
If you have full Medicaid eligibility and you are having difficulty in getting to a medically necessary service, then you may request transportation assistance. The type of assistance available may depend on whether you are a member of a Medicaid managed care or MyCare Ohio plan, which county you live in, and whether you are bringing along a non-folding wheelchair or power scooter that doesn’t fit easily in a standard vehicle.
Medicaid managed care and MyCare Ohio plans can offer free transportation to their members as an additional benefit above and beyond what the state requires. This “value-added” benefit can be limited to a specific number of trips a year. Members may take these trips to get to healthcare appointments and other services as well, but no one is required to use them up or even to use them at all. Any Medicaid-eligible individual may contact the Clermont County DJFS to request transportation assistance.
If you are a member of a Medicaid managed care or MyCare Ohio plan, then contact your plan in any of the following circumstances:
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